focused on growth
+44 (0)208 133 9050
Improve Sales Performance
There are only four ways to generate profitable revenue:
​
-
Increase the amount of business you receive from your existing customers
-
Increase the amount each of your existing customers spends with you
-
Find new customers
-
Decrease the costs associated with each sale
​
If your sales teams are spending time on activities that do not relate to one of the above outcomes, it’s time to give us a call.
​
We can work with you to fully understand your business, your needs and desired outcomes before designing a programme which fully meets these and is unique to your own business.
​
​
We know the long lasting impact of any sales training programme can only be achieved from ensuring that sales managers are effective coaches.
​
We will work to develop a coaching programme that creates this capability, and builds their confidence to do this.
​
We firmly believe that coaching is not an additional task for sales managers - it is their job!
​
"Combining training with coaching improves returns four-fold" The Sales Executiuve Council
Excel in Customer Service
"Investing in new customers is between 5 and 25 times more expensive than retaining existing ones." (Harvard Business Review)
​
"70% of the customer's journey is based on how the customer feels they are being treated." (McKinsey)
​
"73% of customers fall in love with a brand and remain loyal because of friendly customer service reps."(RightNow)
​
"Consumers are willing to spend 17% more on a company that has outstanding customer service."(American Express)
​
"93% of customers are likely to make repeat purchases with companies who offer excellent customer service." (HubSpot Research)
​
​
​
How we can help:
​
-
Design bespoke training programmes based around your service standards
-
Deliver coaching and performance management training to your managers
-
Act as an independent coach by working with you and your teams on-site
-
Provide ongoing training materials for your own trainers to deliver
-
Create a pool of competent trainers to deliver ongoing workshops
Customer service is not only about what happens at the point of contact between your customers and your staff. It’s about having the right supporting processes, effective internal communication, engaged and committed staff and skilled managers. All areas that we can support you in developing.
Create Effective Teams
"Not finance. Not strategy. Not technology. It is teamwork that remains the ultimate competitive advantage, both because it is so powerful and so rare"
(Patrick Lencioni, The Five Dysfunctions of a Team)
​
Successful organisations are usually measured by the profits they make, the results they achieve or the shareholder value they create however no company can create this level of success without understanding that it’s the people in the company, and how they work together, that actually creates success.
​
The first question we always ask is "what do you want and need your people to be doing differently?"
​
Effective teams are not created overnight, they take time and effort. We can support you throughout the journey.
The design and format of any team development programme is based on our full understanding of your objectives.
​
Every one is different.
​
Whether it's an impactful experiential event at a conference or a deep dive into creating an effective team at every level we can help.
​
When developing teams, and the relationships within them, we have a range of tools that we have found proven to help including;
​
The Five Behaviors™
Everything DiSC®
Strengths Profile
Belbin® Team Roles
Boost Your Personal Performance
Developing your 'soft' skills is one of the best investments you can make in your own career.
According to a survey of business leaders, the five skills companies are looking for most in 2019 are:
1. Creativity
2. Persuasion
3. Collaboration
4. Adaptability
5. Time Management
We are able to design bespoke training solutions to boost your employees personal effectiveness.
​
Whether it's a full day's programme or bite-sized injections of new skills our promises is that it will be engaging, relevant, practical and full of instantly applicable tools and techniques.
​
Recent topics that we have delivered for clients have included negotiation, influencing, time management, coaching, team leadership, creativity and effective communication.
​
As an Authorised Partner for Everything DiSC® we are able to use the full range of these practical and insightful assessments to help understanding of behaviour and how to build better workplace relationships.
​