A big thank you to Michelle McKenna, Customer Experience & Training Manager at Sealed Air, for her kinds words of recommendation.
“I have worked with Gary and his team from GB Training & Consulting Ltd since 2005. During that time they have worked with us on various projects related to coaching, training and equipping our own staff with the knowledge and ability to train others. Gary and Belinda designed two Customer Service Excellence Programmes that were initially used in the UK, then across Europe, Middle East and Africa. The measure of success of these programmes is that they are now used globally within Sealed Air to train our Customer Service teams to ensure we have a reliable and consistent approach that our customers demand. Their approach to understanding our business as we have evolved over the years is outstanding and the bespoke training programmes reflect their true understanding of what is required in the fast changing world of Customer Service.
Most recently in November 2012 they delivered their 5th Customer Service Excellence Train the Trainer to a global group of participants. The style they train in is highly facilitative with a learning centred focus on course objectives, whilst still maintaining high energy and creating an excitement in the participants about their future in training and the benefits it brings to us. We now have over 31 members of our Customer Service team, across 15 countries with the ability to train their colleagues in Customer Service Excellence. We pride ourselves on our high standards of service and believe that our Customer Service training programme gives us a competitive edge. I highly recommend Gary and his Team and thank them for the benefits they have brought to our people, our customers and our organisation as whole.”