Our clients are at the centre of everything we do, and we work tirelessly to make sure they are not just happy with our work, but also want to work with us over a long period of time.
Whether they are small or large, public or private sector, in the service or manufacturing business, we provide the same consistently high level of service.
Our clients are more than willing to provide references on request, but here are some of the things they say about how we have helped them.
GB Training & Consultancy took the time to understand my requirements and needs of my staff. This ensured a tailor made plan of action was delivered reducing the time my staff were away from their work stations.
We have worked with GB Training over a number of years and they consistently deliver high quality outcome-based training events. This year the brief was to celebrate the team’s work and identify ways of becoming more effective. Gary and his team know us extremely well which really helps and they put together a brilliant thought provoking day which not only gathered feedback from across the organisation, but made us really think about what we could do within the team to improve our productivity.
Working with the team at GB Training & Consulting was both a pleasure and extremely productive. They took the time to really understand our needs rather than merely providing an off the shelf solution. As a result we have a lasting training solution that has become very much part of our key learning and development platform, the Mövenpick Hotels & Resorts Business Academy.
Gary and his company GB Training & Consulting Ltd have delivered outcomes of the highest quality customised to the business requirements of the Etihad Airways sales force. This has enabled us to deliver a comprehensive training programme across our sales force in record time and with immediate results.
Gary and his team of GB Training professionals have designed and delivered several train the trainer and coaching courses related to customer service excellence programs for us over the last 4 years. Multi-cultural Trainer candidates attending from various countries in E.M.A. leave Gary’s courses in very enthusiastic states of mind, loaded with sufficient confidence and appropriate knowledge and tools required to deliver the Customer Service Excellence training programs in their own countries, pretty much without exception and with measurable success.
The same level of excitement and excellence applies to the development of training material tailored to the company, training objectives and trainees needs as well as to the delivery of coaching training and Customer Service Excellence skills training to work floor staff directly. I highly recommend Gary and his team to any service professional seeking a training partner to improve their teams customer service excellence skills, train trainers and train management to adopt a coaching style of leadership.
Gary’s role with BBC Broadcast was to work with me as the Project Manager for a huge undertaking of a Change Management Programme which involved incorporation, becoming a commercial organisation, moving to a new building, new technology and new processes. Our primary goal and objective has been to ensure the various elements of the Change Programme have met the requirements and needs of the business and are not based on text book theory or by applying a bog-standard “sheep-dip” approach.
Gary’s commitment to BBC Broadcast has made the Change Programme extremely successful. His skills, knowledge and flexibility have been invaluable in getting our staff engaged and inspired with all the challenges facing them. Gary and his Team have an incredible work ethic and we have all valued their contribution.
Superb level of support and advice as always. The time taken to understand our requirements as well as our business really paid off with this programme which provided exactly what we were looking for in terms of both design and delivery. We required a high level of support with the delivery of this module which was offered without question. The dedication to making this work for us was first class.
Internally we had struggled for many months to visualise how we could inject into our staff a real passion for the customer. The design of the programme encapsulated all of our key messages and has enabled our vision to become a reality. An additional plus is the versatility of the programme in terms of its relevance across all levels of staff.
GB Training & Consulting has worked with us on two major projects. Firstly, Gary managed the development and ongoing project management of our ‘Top Gun’ programme – a sales training intervention aimed at developing the skills of our most experienced sales people from around the world. Secondly, Gary designed, developed and delivered training on our salesforce automation system – Galaxy.
Gary has adopted a business-focussed approach to both of these projects due to his own experience as an Account Manager. This gives him an instant level of credibility since he is able to relate to the needs of the delegates and ensure that any training is both relevant and worthwhile.
We would have no hesitation in using Gary’s services on further suitable projects and would highly recommend him. Not only is he skilled in the field of people development but he also provides an excellent standard of personal service to his clients.
It is important when working with an external training provider that they can really understand your brief.
GB Training and Consultancy took the time to explore the issues, develop the right approach and to be flexible in the delivery of the training.
This has ensured that the development of our teams has been effective, focused and delivered great results too.
I would thoroughly recommend GB Training to any company looking to improve the efficiency of their business. GB training have run several management courses for us now which have not only improved our management teams’ performance but also motivated and inspired our managers to implement the coaching techniques they have learnt which has, in turn, improved overall staff performance within the business